Effective Date: January 23, 2026
At ZBS (Zahid Business Services), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zbsuae.com or use our services.
By using our website or engaging our services, you consent to the data practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1 Personal Information You Provide
When you engage our services or contact us, we may collect:
- Full name and contact details (email address, phone number, physical address)
- Company name, business registration details, and trade license information
- Tax registration numbers (TRN, VAT number, Corporate Tax number)
- Financial information and accounting records
- Bank account details for payment processing
- Government-issued identification documents (passport, Emirates ID)
- Employment information for career applications
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Operating system and device information
- Pages visited, time spent on pages, and navigation patterns
- Referring website addresses
- Date and time of visits
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
- Business partners and service providers
- Government authorities and regulatory bodies
- Credit reference agencies and financial institutions
- Publicly available sources
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Providing accounting, bookkeeping, auditing, tax, and VAT services
- Preparing financial statements and reports
- Processing tax returns and regulatory filings
- Conducting audits and financial reviews
- Delivering business consultancy and advisory services
- Developing and maintaining web development projects
- Implementing and supporting software solutions
2.2 Communication and Support
- Responding to inquiries and providing customer support
- Sending service-related notifications and updates
- Communicating about appointments, deadlines, and deliverables
- Providing technical support for software and systems
2.3 Legal and Regulatory Compliance
- Complying with UAE laws and regulations
- Meeting Federal Tax Authority requirements
- Fulfilling anti-money laundering (AML) obligations
- Maintaining records as required by professional standards
- Responding to legal processes and government requests
2.4 Business Operations
- Processing payments and managing accounts
- Analyzing and improving our services
- Conducting internal audits and quality control
- Managing recruitment and employment processes
- Preventing fraud and security threats
2.5 Marketing and Communications
- Sending newsletters and service updates (with your consent)
- Sharing information about new services and offerings
- Conducting surveys and gathering feedback
- Marketing our services (you may opt-out at any time)
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our service agreements with you
- Legal Obligations: Processing is required to comply with UAE laws and regulations
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services and preventing fraud
- Consent: You have given explicit consent for specific processing activities
4. How We Share Your Information
We may share your information with the following parties:
4.1 Service Providers and Partners
- Cloud storage and IT service providers
- Accounting software and technology partners
- Payment processors and financial institutions
- Professional consultants and advisors
- Web hosting and email service providers
4.2 Government and Regulatory Authorities
- UAE Federal Tax Authority (FTA)
- Ministry of Economy and relevant government departments
- Financial audit and regulatory bodies
- Law enforcement agencies (when legally required)
4.3 Professional Requirements
- External auditors for quality control reviews
- Professional indemnity insurers
- Legal advisors for dispute resolution
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission and encrypted storage for sensitive data
- Access Controls: Role-based access restrictions and multi-factor authentication
- Physical Security: Secure office premises with controlled access
- IT Security: Firewalls, anti-virus software, and regular security updates
- Employee Training: Regular privacy and security training for all staff
- Incident Response: Procedures for detecting and responding to security breaches
- Regular Audits: Periodic security assessments and vulnerability testing
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach as required by law.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Client Records: Retained for a minimum of 5 years after service completion, as required by UAE regulations
- Accounting Records: Retained in accordance with UAE Commercial Companies Law and tax regulations
- Tax and Audit Files: Retained for the period required by Federal Tax Authority and professional standards
- Marketing Data: Retained until you withdraw consent or request deletion
- Legal Records: Retained for the applicable statute of limitations period
After the retention period expires, we will securely delete or anonymize your information unless longer retention is required by law.
7. Your Privacy Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request access to the personal information we hold about you and receive a copy of such data.
7.2 Right to Rectification
You may request correction of inaccurate or incomplete personal information.
7.3 Right to Erasure
You may request deletion of your personal information, subject to legal and professional retention requirements.
7.4 Right to Restrict Processing
You may request restriction of processing in certain circumstances.
7.5 Right to Data Portability
You may request transfer of your data to another service provider in a structured, commonly used format.
7.6 Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes.
7.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
To exercise these rights, please contact us at: info@zbsuae.com or +971 4 4462088
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience:
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Collect information about website traffic and usage patterns
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block all third-party cookies
- Clear all cookies when closing the browser
9. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. International Data Transfers
Your information is primarily stored and processed in the United Arab Emirates. If we transfer data outside the UAE, we will ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Transfers to countries with adequate data protection laws
- Your explicit consent for the transfer
12. Email Communications
We may send you service-related emails and, with your consent, marketing communications. You can opt-out of marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at info@zbsuae.com
- Updating your communication preferences in your account settings
Please note that you cannot opt-out of service-related communications that are necessary for service delivery.
13. Changes to Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Effective Date"
- Sending email notifications to registered users
- Displaying a notice on our website
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Compliance with UAE Laws
This Privacy Policy complies with applicable UAE laws and regulations, including:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
- UAE Cybercrime Law (Federal Decree-Law No. 5 of 2012)
- UAE Commercial Companies Law
- Federal Tax Authority data protection requirements
- Dubai International Financial Centre (DIFC) Data Protection Law (where applicable)
15. Data Protection Officer
For questions about data protection and privacy practices, you may contact our designated privacy officer:
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Acknowledgment and Consent
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Last Updated: January 23, 2026
